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Home / Complaints / Mediation / How It Works

How Mediation Works

The Commission will provide a mediator with the primary goal of facilitating mutual resolution.

Mediation happens in one of three ways:

Mediation Conference – Both parties and authorized representatives are present.

Mediation Teleconference – Both parties and authorized representatives are present via telephone.

Individual Telephonic Exchanges –Mediator will coordinate and facilitate.

What happens next:

Negotiated Settlement Agreement- This written agreement must be mutually acceptable to both parties and is considered as binding and enforceable as any otherwritten contract.

Impasse - An impasse occurs when either the mediator or either party decides that further mediation efforts are no longer productive or worthwhile. At this point, the Commission will conduct a thorough investigation.

Independent Settlement Agreement- At any time during the mediation process, the complainant may choose to withdraw the complaint and decide either not to pursue the action further or enter into an agreement on their own terms.